Shipping & returns

FREE DELIVERY TO LITHUANIA, LATVIA, ESTONIA

Delivery of goods at www.coocoomos.com is FREE to LITHUANIA, LATVIA, ESTONIA.  It is carried out by VENIPAK courier service within 1-2 working days after receiving payment for the goods. Please NOTE that you have to provide all correct  information such as: shipping address, zip code, contact phone number that courier could contact you. Make sure that during the working hours 8:00-17:00, you will be able to receive the parcel at the address you provided.

DELIVERY ABROAD

Delivery and return of goods at www.coocoomos.com is PAYABLE to all countries except LITHUANIA, LATVIA and ESTONIA.

We offer free standard shipping on all orders over 300,00 Euros. We deliver goods abroad by DHL courier service.

Price of delivery depends on the country, please see the list of countries with delivery prices below:

Poland – 10,00 Euros

Czechia – 15,00 Euros

Slovakia – 15,00 Euros

Hungary – 15,00 Euros

Slovenia – 15,00 Euros

Romania – 15,00 Euros

Bulgaria – 15,00 Euros

Croatia – 15,00 Euros

Finland – 15,00 Euros

Sweden – 15,00 Euros

Norway – 15,00 Euros

Denmark – 15,00 Euros

Ireland – 15,00 Euros

Netherlands – 15,00 Euros

Belgium – 15,00 Euros

Germany – 15,00 Euros

Austria – 15,00 Euros

Italy – 15,00 Euros

Serbia – 20,00 Euros

Moldova – 20,00 Euros

Albania – 20,00 Euros

North Macedonia – 20,00 Euros

Bosnia and Herzegovina – 20,00 Euros

Montenegro – 20,00 Euros

Turkey – 20,00 Euros

Iceland – 20,00 Euros

United Kingdom – 20,00 Euros

France – 20,00 Euros

Spain – 20,00 Euros

Portugal – 20,00 Euros

Andorra – 20,00 Euros

Monaco – 20,00 Euros

Liechtenstein – 20,00 Euros

Switzerland – 20,00 Euros

San Marino – 20,00 Euros

Greece – 20,00 Euros

Cyprus – 20,00 Euros

Ukraine – 20,00 Euros

Belarus – 20,00 Euros

United states – 23,00 Euros

Canada – 23,00 Euros

Malta – 30,00 Euros

Israel – 30,00 Euros

Lebanon – 30,00 Euros

We do not offer free delivery on orders above 300,00 Euros to these countries:

Japan – 50,00 Euros

South Korea – 50,00 Euros

Taiwan – 50,00 Euros

Singapore – 50,00 Euros

Australia – 50,00 Euros

New Zealand – 50,00 Euros

We do not offer free delivery on orders above 300,00 Euros to the rest countries in the world and delivery cost 50,00 Euros

 

*PLEASE NOTE

All local taxes that applies to not EU countries have to be accepted by customer.

Starting from 1 January 2021, UK orders over £135 (including shipping) are subject to customs duties. For more information, please contact your local customs authorities.

If customer does not accept parcel and it have to be returned to Coocoomos, customer will have to cover all expenses related to order. Delivery forward and back, bank commission fee – if applies, customs duties related with returned goods in Lithuania.

If payment was made via PAYPAL upon refund we will deduct PAYPAL transaction fee which is not refunded to us by PAYPAL after refund is made to our customer. PAYPAL transaction fee 

 

RETURN OF GOODS

Goods can be returned within 14 days from the date goods where received. You can return the goods by going to your profile, selecting the section “Orders”, “View” the order you want to return, “Return the order”. Select which items you want to return and after filling in the reason, click “Submit”

You can also return the goods by filling out the “Return” form or simply by contacting us by email: info@coocoomos.com.

After receiving your request to return the goods:

  1. We will call the courier to the address you specify, where someone will be able to deliver the item during business hours 8:00-17:00.
  2. We will send you a sticker that you will need to print and stick on the package.
  3. The courier will call you and will take the parcel.
  4. Upon receipt of the parcel, we will refund the money to you after deducting the return shipping costs.

These conditions must be met when returning the goods:

  • the returned goods must be in the original, undamaged packaging;
  • the product must be undamaged;
  • the product must be unused, without losing its commercial appearance: undamaged and uncut labels, peeled protective films, etc.;
  • the returned product must be in the same configuration as Buyer received;
  • returned goods must be packed in additional packaging for transport (for example box or protective envelope).

Upon receipt of damaged packaging or goods that do not meet the requirements of the return rules, we will return it to the sender.

Return of goods via UPS, DHL, GLS, VENIPAK courier.

  • Pack the returned goods and prepare them for shipment (Coocoomos is not responsible for improperly prepared and damaged shipments).
  • Courier to pick up the shipment to your specified address will arrive within 1-2 business days. The courier will contact you by phone before arrival.
  • After filling out the return form on weekdays by 14:00 and upon receipt of the sticker, the shipment will be picked up from you the next business.
  • Shipments are collected from 8:00 to 17:00.