Rules for buying and selling Coocoomos goods
1. General provisions
1.1. These e-shop rules (hereinafter referred to as the Rules) are a legal document binding on the Buyer and the Seller (hereinafter referred to as the Seller), defining the rights and obligations of the Parties, conditions and procedures for purchasing, paying for, delivering and returning conditions related to e-shop sales.
1.2. For the purposes of these Rules, a buyer is a person who has registered and made a purchase in the e-shop. In the e-shop you can buy:
1.2.1. active natural person, i. a person who has reached the age of majority and whose capacity is not restricted by court order;
1.2.2. a minor between the ages of 14 (fourteen) and 18 (eighteen) who has the consent of his or her parents or guardians, except in cases where he or she is emancipated;
1.2.3. legal person.
1.3. By registering or placing an order, the Buyer unconditionally confirms that he has the right to buy in the e-shop.
1.4. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer is informed about the changes in the Rules on the e-shop website. The changes take effect from the moment of publication for all transactions concluded after the announcement, therefore the Buyer is recommended to get acquainted with the Rules during each purchase.
1.5. Please be informed that the Frequently Asked Questions (FAQ) section of Coocooma’s website provides detailed information regarding orders, delivery, returns, etc. In view of this, we recommend that you read the FAQ before placing your order.
1.6. The Seller is released from any liability if the Buyer has not read the Rules (or FAQ) in part or in full, even though he has been given such an opportunity.
2. Protection of personal data
2.1. Before buying in the online store Coocoomos, the Buyer must register on the online store website, providing the data required for registration.
2.2. By agreeing to these Rules, the Buyer agrees that his e-mail The notifications necessary for ordering, payment and delivery of goods will be sent to the e-mail address.
2.3. The buyer must also indicate his personal data (name, surname, delivery address, telephone number), which are necessary for the purchase, delivery and payment of the goods.
2.4. By registering, the Buyer also grants the Seller the right to collect, store, systematize, use and process for the purposes provided for in these Rules all and any personal data provided by the Buyer directly or indirectly when registering and visiting the e-shop.
2.5. The personal data provided by the Buyer will be processed in accordance with the requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data. By processing and storing the Buyer’s personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
2.6. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller cooperates in the administration of the e-shop, delivery of goods and (or) other services related to the submission or execution of the Buyer’s order. The Seller will not disclose the Buyer’s personal data to third parties, except for the partners mentioned above in this clause or in the cases provided for in the legal acts of the Republic of Lithuania.
3. Conclusion of a purchase and sale agreement
3.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded when the Buyer forms and submits an order for goods in the e-shop.
3.2. After concluding the purchase-sale agreement, the range of goods, their quantity, price, delivery time and other conditions specified during the Buyer’s order are binding on the Buyer and the Seller, and may be changed only in accordance with these Rules.
3.3. Purchase and sale agreements are registered and stored in the Coocoomos database.
4. Buyer’s rights
4.1. The Buyer has the right to purchase goods in the online store Coocoomos in accordance with these Rules.
4.2. The Buyer has the right to withdraw from the purchase and sale agreement concluded in the e-shop by notifying the Seller thereof in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods.
4.3. The Buyer’s right discussed in Clause 4.2 shall be exercised in accordance with Paragraph 1 of Article 6.22810 of the Civil Code.
4.4. The Buyer’s right discussed in Clause 4.2 may be exercised by the Buyer only if the goods have not been damaged or their appearance has not substantially changed, as well as if they have not been used.
4.5. It is not possible to cancel or adjust the ordered and formed Shopping Cart.
5. Seller’s Rights
5.1. If the Buyer tries in any way to damage the operation of the online store, data security or violate other obligations of the Buyer mentioned in clause 6, then the Seller has the right to restrict access to the online store www.coocoomos.com.
6. Buyer’s obligations
6.1. The Buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules.
6.2. If the Buyer, at the time of delivery of the goods, refuses to accept the goods without important reasons, the Buyer must cover the costs of returning the goods at the request of the Seller.
6.3. The Buyer undertakes to store and not pass on to third parties the details of his login to the online store www.coocoomos.com. If the Buyer loses the login details, he must immediately inform Coocoomos customer service.
The Seller is not responsible for the actions of third parties using the Buyer’s login data until the moment of notification and the possibility for the online store administrator to change the Buyer’s login data. In this case, Coocoomos has the right to assume that the actions in the online store were performed by the Buyer.
6.4. Online stores www.coocoomos.com Buyers must comply with these Terms and Conditions, clearly indicated in the information sections of the online store, and do not violate the legal acts of the Republic of Lithuania.
7. Obligations of the Seller
7.1. The Seller undertakes to make available the services of the online store, the operating conditions of which are determined by these Rules and other conditions published in the online store www.coocoomos.com.
7.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Rules.
7.3. The Seller undertakes to respect the Buyer’s right to privacy of personal information belonging to him.
7.4. When due to unforeseen circumstances the Seller is unable to deliver the goods purchased in the online store www.coocoomos.com, the Seller has the right to terminate the Purchase Agreement by notifying the Buyer in advance. The seller can offer a similar product. If the Buyer refuses, the Seller undertakes to return the money paid within 5 working days.
7.5. Upon the Buyer’s use of the Rules 4.2. the right provided for in paragraph 4.4. the Seller undertakes to return the money paid to the Buyer within 7 (seven) days from the day when the returned goods are delivered to the Seller.
7.6. The Seller may not refund the amount paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever is the earlier.
7.7. The Seller undertakes to provide the Buyer with clear and comprehensible information established in Article 6.2287 of the Civil Code of the Republic of Lithuania.
8. Prices of goods
8.1. The prices of the goods in the online store and in the formed order www.coocoomos.com are indicated in the currency circulating in the country. The seller is a VAT payer. VAT is included in the price, after the order is confirmed, the delivery fee is added to the total amount of the goods, if applicable.
9. Ordering goods and paying for goods
9.1. After visiting the e-shop, the buyer selects the goods he likes, on the basis of which a shopping cart is formed. After forming the shopping cart, the Buyer enters the data necessary for the delivery and purchase of the selected goods: his name, surname, address to which the goods will be delivered, telephone and additional information that may be important when delivering the ordered goods.
9.2. The order is transferred for further execution only from the moment the Buyer’s payment is received.
9.3. The customer can pay for the goods in one of the ways and conditions provided by the e-shop:
9.3.1. Bank transfer;
9.3.2. Credit card;
9.3.3. Pay Pal payment system;
9.4. The prices of the goods in the e-shop and in the final order window are indicated in euros with VAT.
10. Delivery of goods
10.1. When ordering the goods, the buyer must indicate the exact delivery address, name, surname, postal code, contact telephone number.
10.2. The buyer must accept the goods himself. If the Buyer cannot accept the goods himself, but the goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivered goods to the wrong person.
10.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. By getting acquainted with these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods.
10.4. The goods are delivered to the customer in one of the selected ways:
• in Lithuania through VENIPAK courier service;
• Abroad through the DHL, UPS, GLS, VENIPAK or LOCAL POST service.
10.5. The Seller shall not be liable for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated to the Seller or due to circumstances beyond the Buyer’s control.
10.6. Upon receipt of the goods, the Buyer must together with the Seller or his authorized representative check the condition of the shipment (whether the outer packaging is not damaged) and sign an invoice, bill of lading or other document of delivery and acceptance of the shipment. After the Buyer has signed the invoice, bill of lading or other document of delivery and acceptance of the consignment, the consignment is considered to have been delivered in proper condition.
If the Buyer notices that the packaging of the submitted consignment is damaged (wrinkled, wet or otherwise externally damaged), the Buyer must mark it on the invoice, bill of lading or other document of delivery and acceptance of the consignment and, in the presence of the Seller or his representative, draw up a free-form consignment violation report. If the Buyer fails to do so, the Seller shall be released from liability for damage to the goods, if the cause of such damage is not a factory defect, and for discrepancies in the assembly of goods, if these discrepancies can be identified by inspecting the outside of the goods.
If the Buyer, after accepting the shipment, notices the non-conformity of the goods, factory defects or other defects of the goods, he shall immediately inform the Seller thereof. If the complaint about the incorrect quality of the goods is confirmed and the Buyer returns the goods of incorrect quality, the Seller undertakes to return the money for the goods within 14 (fourteen) days, at the same time covering the return costs.
10.6. The characteristics of each product sold are indicated in the description accompanying each product. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
11. Return of goods
11.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the “Retail Trade Rules” approved by the resolution of the Government of the Republic of Lithuania.
11.2. To return the product (s) in accordance with 11.1. the Buyer must complete the return document.
11.3. The following conditions must be met when returning the goods:
11.3.1. The returned product must be in the original neat packaging;
11.3.2. The Product must be undamaged by the Buyer;
11.3.3. The product must be unused, without losing its commercial appearance: undamaged labels, peeled off protective films, etc .;
11.3.4. The returned goods must be in the same configuration as received by the Buyer;
11.3.5. When returning the product, it is necessary to present the document of its purchase, the warranty card (if it was issued) and the completed return document;
11.3.6. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for the return of the goods have not been complied with;
11.3.7. Return service is provided:
• in Lithuania via VENIPAK courier (service – arrival of VENIPAK courier, collection of the shipment at the address specified by the Buyer and delivery to Coocoomos).
Abroad through the LIETUVOS PAŠTAS service.
11.3.8. Return of the goods shall be carried out in the manner specified by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause shall not apply in case the goods are of poor quality – in this case the return of goods within the statutory warranty period);
11.4. Return and replacement of goods of appropriate quality shall be carried out in accordance with Article 6.22810 (1) of the Civil Code;
11.5. The money paid for the goods accepted by the Buyer but later refused shall be returned to the Buyer’s account no later than within 7 (seven) days from the date of returning the goods to the Seller, unless the Seller and the Buyer agree otherwise.
The Seller shall not be liable for the non-executed or delayed order for the returned goods, if the Buyer incorrectly provides the data required for the return.
12. Exchange of information
12.1. The Seller informs the Buyer using the e-mail provided in his registration form. e-mail address, and the Buyer can use all communication channels specified in the “CONTACTS” section of the online store www.coocoomos.com website.
13.1. The buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer provides inaccurate data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
13.2. The buyer is fully responsible for his actions performed by registering at the online store www.coocoomos.com.
13.3. The buyer is responsible for the security of his registration data. If the registration data is used by a third party, it will be considered a Buyer.
13.4. The Seller is released from any liability in all cases where the loss arises due to the fact that the Buyer, despite the Seller’s recommendations and its obligations, did not read these Rules (although he was given such an opportunity).
13.5. In the event of damage, the guilty party shall indemnify the other party for the losses incurred in accordance with the procedure and on the grounds established by the legal acts of the Republic of Lithuania.
14. Marketing measures taken by the seller
14.1. The seller may carry out various types of promotions, change their terms or terminate them.
14.2. The Buyer, agreeing to his specified e-mail. information notices (newsletters) about www.coocoomos.com promotions and offers would be sent to the e-mail address, tick the consent during registration. At the Buyer’s request, the Seller will not use the Buyer’s personal data for marketing purposes and will not send the Buyer any advertising or information messages, except those necessary for the execution of the order submitted by the Buyer.
14.3. The Buyer may not do so in order to receive offers or change the newsletter subscription settings by notifying Coocoomos customer service. At the Buyer’s request, the Seller will not use the Buyer’s personal data for marketing purposes and will not send the Advertiser order.
14.4. The Seller may provide the Buyers with virtual monetary units (Coupons), which will be used to pay for the purchased goods only in the online store. Coupons are one-time (non-aggregate), one coupon can be used in one order.
14.5. In the event that the Buyer acquires a product, which uses the Coupons when purchasing and uses Clause 4.2 of these Rules. the right to return the goods provided for in paragraph, the amount of Coupons used in the purchase is deducted from the amount to be returned to the Buyer for the returned goods. Coupons are one-time and are non-refundable. In case of return of the goods, the Coupons are not returned to the Buyer. Coupons are not exchangeable for cash.
15. Final provisions
15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. These Rules and the relations between the Parties with respect to these Rules shall be applied and interpreted in accordance with the laws of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
15.4. The Parties shall be released from the obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties, which include:
• fire, explosion, storms and other natural disasters and forces of nature which prevent or delay the fulfillment of commitments;
• an event or circumstance beyond the control of the contractor (Parties) which prevents or delays the performance of the obligations assumed;
• Actions by the government or government that prevent or delay the implementation of commitments.