HOW DO YOU KNOW THAT MY ORDER IS REGISTERED?
After confirming and paying for the order, you will receive a confirmation e-mail with your order details.
If you did not receive it, please check the Spam section. If you do not receive an order confirmation, please inform us by phone +370 653 82225 or e-mail email@example.com
WHEN WILL I RECEIVE MY ORDER?
We will deliver the goods within 1-2 business days from the moment we receive the funds. Usually delivery takes 1-4 business days depending on delivery country. Courier service will deliver goods to you during working hours to the specified address.
WILL I RECEIVE INFORMATION ABOUT SHIPMENT?
You will receive confirmation letter with INVOICE of your order on the date when goods will be sent to you and courier company will inform you by phone or SMS before delivery to your address.
HOW CAN I PAY FOR GOODS?
You can pay for goods using e-Banking: Swedbank, SEB Bank, DNB Bank, Nordea Bank, Danske Bank, Luminor Bank, Citadele Bank, Paysera banklink, PayPal.
Also by credit cards: VISA, MASTERCARD, AMERICAN EXPRESS.
You can also make direct Bank transfer to our bank account:
Company name: UAB “Mos”
Compay code: 302820943
VAT code: LT100008189610
Address: Sodų g. 4-7, Vilnius
IBAN number: LT 204010051004200718
Bank name: AB „Luminor“ bankas
SWIFT – AGBLLT2XXXX
WHAT TIME GOODS ARE DELIVERED? HOW IS IT DONE?
We deliver goods by courier service UPS, DHL, GLS, VENIPAK or LOCALPOST:
To Lithuania, Latvia, Estonia goods are delivered via VENIPAK courier service within 1-2 working days, during working hours from 8 am. until 5 pm to your provided address. To all other countries we deliver goods by courier service UPS, DHL, GLS, VENIPAK or LOCALPOST, usually delivery takes 1-4 business days depending on delivery country.
Courier will inform You by call or SMS before delivering the parcel.
HOW MUCH DOES SHIPPING COST?
Delivery to Lithuania, Latvia, Estonia is FREE OF CHARGE. To all other countries delivery cost 15,00 euros.
RETURN OF GOODS
HOW CAN I RETURN GOODS?
The goods can be returned within 14 days from the date of receipt of the goods, you can return the goods by going to your profile, selecting the section “Orders”, “View” the order you want to return, “Return the order”. Select which items you want to return and after filling in the reason, click “Submit”
You can also return the goods by filling out the “Return” form or simply by contacting us by email: firstname.lastname@example.org.
After receiving your request to return the goods:
- We will call the courier to the address you specify, where someone will be able to deliver the item during business hours.
- We will send you a sticker that you will need to print and paste on the packaging.
- The courier will call you and will take the parcel.
- Upon receipt of the parcel, we will refund the money to you after deducting the return shipping costs.
These conditions must be met when returning the goods:
- the returned goods must be in the original, undamaged packaging;
- the product must be undamaged;
- the product must be unused, without losing its commercial appearance: undamaged and uncut labels, peeled protective films, etc.;
- the returned product must be in the same configuration as Buyer received;
- returned goods must be packed in additional packaging for transport (for example box or protective envelope).
Upon receipt of damaged packaging or goods that do not meet the requirements of the return rules, we will return it to the sender.
Return of goods via UPS, DHL, GLS, VENIPAK courier.
Pack the returned goods and prepare them for shipment (Coocoomos is not responsible for improperly prepared and damaged shipments).
Courier to pick up the shipment to your specified address will arrive within 1-2 business days. The courier will contact you by phone before arrival.
After filling out the return form on weekdays by 2 p.m. and upon receipt of the sticker, the shipment will be picked up from you the next business.
Shipments are collected from 8 am to 5 pm.
WHAT TO DO IF COURIER DOES NOT PICK UP THE RETURNED GOODS?
The courier must arrive within 1-2 business days. If the returned goods are not picked up after this deadline, inform Coocoomos customer service department – the courier call will be repeated.
HOW IS THE MONEY RETURNED WHEN RETURNING THE GOODS?
When returning goods are received, the money is returned by bank transfer to the same account from which the payment was made.
WHEN WILL I RECEIVE MONEY FOR RETURNED GOODS?
Refunds are returned within 7 days from the date the goods are delivered to Coocoomos warehouse.
WHAT TO DO IF I RECEIVE A DAMAGED SHIPMENT OR DAMAGED GOODS?
If you receive a damaged, wet or dirty shipment, we recommend that you refuse the shipment and ask courier to draw up a shipment damage report and immediately inform Coocoomos customer service.