Return & Refund

RETURN OF GOODS

 

HOW CAN I RETURN GOODS?

The goods can be returned within 14 days from the date of receipt of the goods, you can return the goods by going to your profile, selecting the section “Orders”, “View” the order you want to return, “Return the order”. Select which items you want to return and after filling in the reason, click “Submit”

You can also return the goods by filling out the “Return” form or simply by contacting us by email: info@coocoomos.com.

After receiving your request to return the goods:

  1. We will call the courier to the address you specify, where someone will be able to deliver the item during business hours.
  2. We will send you a sticker that you will need to print and paste on the packaging.
  3. The courier will call you and will take the parcel.
  4. Upon receipt of the parcel, we will refund the money to you after deducting the return shipping costs.

 

These conditions must be met when returning the goods:

 

  • the returned goods must be in the original, undamaged packaging;
  • the product must be undamaged;
  • the product must be unused, without losing its commercial appearance: undamaged and uncut labels, peeled protective films, etc.;
  • the returned product must be in the same configuration as Buyer received;
  • returned goods must be packed in additional packaging for transport (for example box or protective envelope).

Upon receipt of damaged packaging or goods that do not meet the requirements of the return rules, we will return it to the sender.

Return of goods via UPS, DHL, GLS, VENIPAK courier.

Pack the returned goods and prepare them for shipment (Coocoomos is not responsible for improperly prepared and damaged shipments).

Courier to pick up the shipment to your specified address will arrive within 1-2 business days. The courier will contact you by phone before arrival.

After filling out the return form on weekdays by 2 p.m. and upon receipt of the sticker, the shipment will be picked up from you the next business.

Shipments are collected from 8 am to 5 pm.

 

WHAT TO DO IF COURIER DOES NOT PICK UP THE RETURNED GOODS? 

 

The courier must arrive within 1-2 business days. If the returned goods are not picked up after this deadline, inform Coocoomos customer service department – the courier call will be repeated.

 

HOW IS THE MONEY RETURNED WHEN RETURNING THE GOODS? 

 

When returning goods are received, the money is returned by bank transfer to the same account from which the payment was made.

 

WHEN WILL I RECEIVE MONEY FOR RETURNED GOODS? 

 

Refunds are returned within 7 days from the date the goods are delivered to Coocoomos warehouse.